Here at Cathedral Street Dental Practice we are committed so safeguarding the privacy of our patients and we understand the importance of protecting your personal information. All staff members who come into contact with your personal data are trained in the appropriate uses and protection of this sensitive information.

We collect data about patients who use our services that is relevant to their healthcare and that allows the Cathedral Street Dental Practice to deliver its services to our patients. We process personal information about our patients, customers,suppliers and employees.

The types of data we may collect are listed below and we will only use that data in ways relevant to carrying out our legitimate purposes and functions and in a way that is not detrimental to the interests of our patients or employees. Cathedral Street Dental Practice will take particular care in the collection and storage of any personal sensitive data. Everyone working within Cathedral Street Dental Practice has a legal duty to keep information about you confidential.Similarly, anyone who receives information from us has a legal duty to keep it confidential.

Why do we hold this data?

Maintaining accurate and contemporaneous records are not only a requirement of the GDC (General Dental Council, our regulatory body), but also enables the practice to provide you with safe, effective care.In order to provide proper and safe dental care, we may need to disclose personal information about you to:

Your GP

The hospital, or community dental services

Other health professional caring for you

NHS payment authorities

The Inland Revenue

Private dental schemes of which you are a member

Your personal information will never be disclosed to anyone outside the EU

How long to we keep your records?

Current guidance from the Department of Health states that dental records should be retained by the Practice for a minimum of 11 years or, for children until the age of 25 (whichever is longer)

Collection of data:

The dental professionals caring for you keep records about your health and any treatment and care you receive from our practices. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer. These records may include:

Basic details about you such as name, address, date of birth, next of kin, etc.

Contact we have had with you such as appointments.

Notes and reports about your health, treatment and care.

Results of x-rays.

Relevant information from people who care for you and know you well such as health professionals and relatives.

Financial information for payment of any treatments

It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible.

Security of information

Personal data about you is held securely by the practice. This information is not accessible to the public and only authorised members of staff have access to it. Our computer system has password encryption and we back up information routinely.

How your personal information is used:

Your records are used to direct, manage and deliver the care you receive to ensure that:

The dental professionals involved in your care have accurate and up to date information to assess your oral health and decide on the most appropriate care for you.

Health care professionals have the information they need to be able to assess and improve the quality and type of care you receive.

Your concerns can be properly investigated if a complaint is raised.

Appropriate information is available if you see another dental professional or are referred to a specialist.

From time-to-time we may use your contact information to send you details of products and services offered in our practices that directly relate to your oral healthcare.

We may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use.

Cathedral Street Dental Practice may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Cathedral Street Dental Practice or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use,and other agreements; or to protect the rights, property, or safety of Cathedral Street Dental Practice, our patients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

Your rights:

What rights do I have as a patient?

Under the new GDPR (General Data Protection Regulations, which supersedes the old Data Protection Act 1998) all individuals who have personal data held about them have the following rights:

Right to subject access

Right to have inaccuracies deleted

Right to have information erased

Right to object to direct marketing

Right to restrict the processing of your person information

Right to data portability

You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will provide a copy within one month of receipt of the request.Your dental team will be happy to assist by explaining any clinical data if necessary

If you do not agree

If you do not wish personal data that we hold about you to be processed or used in the way that is described in this policy, please discuss the matter with your dentist. You have the right to object,but this may affect our ability to provide you with dental care. You can exercise your right to prevent such processing by contacting us at:

Cathedral Street Dental Practice,10-12 Cathedral Street, Norwich. NR1 1LX Tel: 01603 628963

Website Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Except as provided in this privacy policy, we will not provide your information to third parties.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.We will store all the personal information you provide on our secure(password-protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

You may instruct us to provide you with any personal information we hold about you.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy policy or our treatment of your personal data,please write to our Data Protection Officer (DPO) – Jo Earrey by email: you are unhappy with the way we are handling your personal information you can contact the Information Commissioner’s Office (ICO). The Information Commissioner’s Office (ICO) upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals. ICO is an executive non-departmental public body, sponsored by the Department for Digital, Culture, Media & Sport

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